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Booking & Cancellation Policy
Last Updated: June 12, 2026

At Black Tie Executive Transportation LLC, we maintain a strict schedule to guarantee on-time, first-class service for all corporate and premium travelers. By booking a reservation with us, you agree to the following operational parameters.

Reservation & Payment Processing

  • Secure Booking: All digital reservations, live vehicle availability tracking, and secure payment processing are managed via our backend platform, Moovs [moovsapp].

  • Credit Card Authorization: A valid credit or debit card must be securely authorized on file at the time of booking to reserve a vehicle.

  • Final Invoicing: The primary card on file will be automatically processed upon completion of the trip, including any added incidental fees (tolls, parking, or wait times).

The 24-Hour Cancellation & Modification Rule

  • Standard Cancellation: Reservations must be cancelled or modified at least 24 hours prior to the scheduled pickup time to receive a full refund.

  • Late Cancellation Fee: Cancellations or structural modifications made less than 24 hours before the scheduled service will result in a forfeiture of the full booking fare.

  • Special Event & High-Capacity Vehicles: High-capacity vehicles (such as executive sprinters or mini-buses) may require a 48-hour or 72-hour cancellation notice during peak seasons. This requirement will be explicitly stated on your initial reservation receipt.

Flight Delays & Chauffeur Grace Periods

We automatically monitor all commercial flight arrivals at George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU) in real time.

  • Domestic Arrivals: Includes a complimentary 30-minute grace period starting from the official commercial flight touchdown time.

  • International Arrivals: Includes a complimentary 60-minute grace period to accommodate customs and baggage clearance.

  • Wait-Time Fees: Once the grace period expires, wait time is billed retroactively in 15-minute increments at the vehicle's standard hourly rate.

Passenger
No-Show Policy

  • If a passenger cannot locate their chauffeur or fails to contact our dispatch desk within 60 minutes of a scheduled pickup time (or flight touchdown), the ride will be logged as a "No-Show."

  • No-shows are non-refundable and will be billed at the full contract price, including any accumulated wait-time fees and tolls.

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