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Terms & Conditions

Last Updated: June 12, 2026

Welcome to Black Tie Executive Transportation LLC. These Terms & Conditions ("Agreement") govern your use of our website and our professional transportation services. By requesting a quote, booking a reservation, or utilizing our services, you agree to be legally bound by this Agreement.

Booking, Reservations, and Real-Time Scheduling:

  • Booking Engine: All digital reservations, quote generations, and real-time vehicle availability calculations are securely processed via our integrated backend dispatch platform, Moovs.

  • Profile Accuracy: Clients must provide accurate passenger names, flight details, pickup times, and billing information during booking.

  • Reservation Confirmations: A booking is considered confirmed only after an automated digital confirmation email is issued by our system.

Payment Terms, Rates, and Billing:

  • Authorized Cards: A valid credit or debit card must be securely authorized on file via our payment gateway at the time of booking.

  • All-Inclusive Quotes: Standard base rates include vehicle operation, chauffeur service, and applicable local taxes.

  • Incidental Charges: Additional tolls, parking fees, fuel surcharges, and requested amenities will be itemized and appended to the final invoice.

  • Gratuity: A standard discretionary chauffeur gratuity may be automatically calculated during checkout for client convenience.

Delays, Airport Flight Tracking, and Grace Periods:

  • Flight Monitoring: Black Tie Executive Transportation LLC utilizes automated flight tracking software to monitor commercial arrivals at George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU).

  • Domestic Arrivals: A complimentary 30-minute grace period is provided from the official flight touchdown time.

  • International Arrivals: A complimentary 60-minute grace period is provided to accommodate customs clearances.

  • Wait-Time Fees: Once a grace period expires, additional wait time will be billed retroactively in 15-minute increments at the vehicle's standard hourly rate.

Cancellation, Modification, and Refund Policies:

  • 24-Hour Rule: Reservations must be cancelled or modified at least 24 hours prior to the scheduled pickup time to receive a full refund.

  • Late Cancellations: Cancellations made less than 24 hours before the scheduled service will result in a forfeiture of the full booking fare.

  • No-Show Policy: If a passenger fails to locate their chauffeur or contact dispatch within 60 minutes of the scheduled pickup time, the ride will be marked as a "No-Show" and billed in full.

Passenger Conduct and Zero-Tolerance Safety Rules:

  • Zero-Tolerance Policy: Black Tie Executive Transportation LLC maintains a strict Zero-Tolerance Drug and Alcohol Policy for all operating personnel and chauffeurs to ensure absolute passenger safety.

  • Vehicle Damage: Clients assume full financial liability for any physical damage, excessive spills, or interior detailing required due to passenger negligence. A minimum $300 sanitization fee applies to biohazard or dynamic interior cleaning needs.

  • Capacity Limits: For safety and legal compliance, passenger and luggage counts must never exceed the maximum rated capacity of the reserved vehicle class.

Limitation of Liability:

  • Mechanical Failures: Black Tie Executive Transportation LLC is not liable for service delays or interruptions caused by acts of God, extreme weather, sudden mechanical failures, unexpected road closures, or severe Houston traffic congestion.

  • Alternate Vehicles: In the rare event of an operational delay, we reserve the right to upgrade or substitute an equivalent luxury vehicle class to fulfill the booking timeline.

  • Lost Items: We are not responsible for personal items left behind in our vehicles, though our guest relations team will make every effort to log and return recovered property.

Governing Law and Legal Disputes:

  • Texas Jurisdiction: This Agreement is governed by, construed, and enforced in accordance with the laws of the State of Texas.

  • Venue: Any legal disputes, claims, or regulatory filings arising from our services must be resolved exclusively within courts located in Houston, Harris County, Texas.

If you have any questions, contact us at (713) 878-9443

or email us concierge@btexecutivetransportation.com.

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